FAQs
What is Tartar Shield's Direct2Vet (D2V) program?
Tartar Shield Direct2Vet is an online portal for veterinary professionals and students offering professional ordering for clinicians. Our platform also includes a library of product resourcing, including clinical studies, research and educational marketing materials on all your favorite tartar shield products.
Is the program restricted to certain veterinary professionals?
No! All current staff members of your veterinary clinic or retail office are encouraged to participate in the Direct2Vet program. Students on the track to pursue a professional career in life sciences, particularly veterinary medicine, are also welcome to participate in the program.
Even if your current clinic doesn't carry Tartar Shield, you can have a limited access account to Tartar Shield educational content and product resources.
What are the types of accounts and access levels?
D2V has two main account types:
Limited Access Users: This account is for any professional in the veterinary vocation, clinical or non-clinical, to access Tartar Shield's library of education and product content to aid in educating both clinic staff and patients.
Can my clinic participate in the Direct2Vet program if we don’t carry Tartar Shield products?
Yes! All veterinary clinic staff, individuals or students are welcome to join with a limited access account without the need or approval of your current employer.
What products are available through the Direct2Vet Portal?
All of Tartar Shield's products are available for professional pricing for individual and corporate veterinary clinics. All product research, studies, and marketing materials are subject to availability.
What payment methods are accepted?
Visa, Mastercard, Amex, Discover, or check. ACH payments are subject to availability as well. Net payment terms may also be available.
How do I place an order in the an order for my clinic with D2V?
The process is fast and simple. Just log into your D2V account, select the products you wish to purchase, and complete the checkout process. It is just as simple are buy from your favorite online stores!
How will my order be delivered?
Your clinic's order will be delivered via UPS between 3-10 business days. You will receive a tracking number via email once your order has left our warehouse.
I’m a veterinarian and need more information on Tartar Shield's products. Whom should I contact?
Please call the Tartar Shield Customer Support Team at (888) 598-7658 weekdays, 8 a.m. to 4:30 p.m. (EST) or send us an email at sales@tartarshield.com
Can I purchase Tartar Shield for personal use on the DV2 portal?
Only veterinary clinics and their certified staff can make purchases for resale purposes only at their clinic locations. If you wish to purchase Tartar Shield products for personal use, please visit tartarshield.com.