Privacy Policy

Privacy Policy

Effective Date: 6/2023

At Tartar Shield Pet Product, also known as Direct2Vet or D2V, we are committed to protecting the privacy of our customers and users. This Privacy Policy outlines the types of personal information we collect, how we use it, and your choices regarding your information. By using our website or providing us with your personal information, you consent to the terms of this Privacy Policy.

1. Information We Collect:

1.1 Personal Information: We may collect personal information from you when you visit our website, register an account, place an order, or interact with our services. This may include but is not limited to, your name, email address, mailing address, phone number, payment information, employer, professional degrees and designation.

1.2 Usage Information: We may collect non-personal information about your interactions with our website and services. This may include your IP address, browser type, operating system, device information, and browsing patterns.

1.3 Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your experience on our website. These technologies allow us to collect information about your usage patterns and preferences.

2. Use of Information:

2.1 Providing and Improving Services: We use the information collected to provide our products and services to you, process your orders, respond to your inquiries, and improve our offerings based on your feedback.

2.2 Communication: We may use your contact information to send you transactional emails, updates, and promotional materials related to our products and services. You can opt-out of receiving marketing communications at any time.

2.3 Analytics and Personalization: We may analyze the information we collect to understand user preferences, improve our website, and personalize your experience.

2.4 Legal Compliance: We may use and disclose your information as required by law, court order, or government regulation to protect our legal rights or respond to legal claims.

3. Information Sharing:

3.1 Third-Party Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, processing payments, delivering products, and analyzing data. These service providers are obligated to maintain the confidentiality and security of your information.

3.2 Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring company.

3.3 Legal Requirements: We may disclose your information if we believe it is necessary to comply with applicable laws, regulations, or legal processes or to protect the rights, property, or safety of Tartar Shield Pet Product, our customers, or others.

4. Data Security:

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no data transmission over the internet or electronic storage system is completely secure. We cannot guarantee the absolute security of your information.

5. Your Choices:

5.1 Access and Updates: You have the right to access and update your personal information. You can do so by logging into your account or contacting our customer support.

5.2 Opt-Out: You can opt-out of receiving marketing communications from us by following the unsubscribe instructions provided in the emails or by contacting us directly.

5.3 Cookies: You can manage your cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our website.

6. Children's Privacy:

Our website and services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware of any collected information from children without parental consent, we will take steps to delete it.

7. Changes to the Privacy Policy:

Please note that we may make changes to our practices and this Privacy Policy without providing prior notice. It is your responsibility to periodically review this Privacy Policy for any updates or changes. By continuing to use our website or services after any modifications to this Privacy Policy, you are deemed to have accepted the revised terms.

8. Contact Us:

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at or via Contact Us Page.

Please note that this Privacy Policy only applies to Tartar Shield Pet Product, also known as Direct2Vet or D2V, and does not cover any third-party websites or services that may be linked to or integrated with our website. We encourage you to review the privacy policies of those third parties when accessing their websites or services.


Terms of Sale

Effective Date: 6/2023

These terms set out the basis upon which Tartar Shield Pet Product, also known as Direct2Vet or D2V, sells goods through its Website (these "Terms").

In these Terms, the terms "we," "us," "our," and "Tartar Shield Pet Product" refer to Tartar Shield Pet Product, its affiliates, subsidiaries, assigns, successors, licensors, licensees, and/or agents, and "you" refers to you.

Other terms also apply to your use of our Website, including our Terms & Conditions and Privacy Policy. Separate terms will also apply to contests, sales promotions, and other special content that may be made available on our Website from time to time.

If anything is unclear to you or you wish to discuss these Terms or anything you buy through our Website, please see "How to Contact Us" below. We will normally contact you using the email address you provide in your order (your "Email Address"), but we may need to call or send an SMS to the telephone number you have provided about your order, including where there are problems with payment or delivery. By placing an order and providing us with your phone number and/or email, you are consenting to communications from us about your order using those methods, except where prohibited by applicable law.


You can print a copy of these Terms if needed.


1. Our Sales Contract

1.1 These Terms govern sales of goods by Tartar Shield Pet Products through our Website. By placing an order to buy goods from us through our Website, you accept and agree to comply with these Terms without reservation. Please read them carefully.

1.2 In order to buy goods through our Website, you must be at least 18 years of age and have accepted all of our terms and other applicable terms on this site. We only sell through this Website to consumers in the United States of America. The term "consumers" includes veterinary health care personnel and shelter staff working in place of their business in those instances where the Website displaying these Terms is expressly designed for those groups.

1.3 Sales from the Website are for business purchase only and not intended for clinical or retail end-consumer sales, and we may cancel orders or limit volumes of products sold to each buyer accordingly.

1.4 When you place an order through our Website, we will confirm receipt of your order by sending an acknowledgement to your Email Address. Please note that this is only an acknowledgment that we received your order and not an acceptance of your order. We reserve the right at any time after receipt of your order to accept or decline your order.

1.5 Our acceptance of the order takes place when the goods are shipped to you. Some products may require an authorization as a condition of purchase. Our acceptance of any order requiring an authorization is contingent upon our receipt of such authorization. We will send a confirmation to your Email Address confirming that the goods have been shipped ("Order Confirmation"). At this point, a contract, containing these Terms, comes into existence and is binding on you and us (the "Contract"). We recommend that you print or download a copy of these Terms and the relevant Order Confirmation for future reference.

1.6 If we do not accept your order for any reason, we will send a message to your Email Address. Your order will be canceled, any payment refunded, and there will be no Contract.

2. Order Details and Changes

2.1 The descriptions, prices, availability, and other details of our goods will be as set out on our Website at the time you place your order subject always to the following provisions set out below.

2.2 All prices are shown in United States Dollars, exclusive of sales tax if applied. Our shipping, handling, and processing charges are payable in addition as also shown on our Website. The total price, including any applicable taxes and charges, will be displayed during the checkout process before you submit your order.

2.3 While we strive to provide accurate product information, descriptions, and pricing, errors may occur. In the event of an error, we reserve the right to correct it and revise your order accordingly or cancel the order and refund any amount charged. We will make reasonable efforts to notify you of any error and give you the option to proceed with the corrected order or cancel it.

2.4 Once you have placed an order, you may not be able to make changes to it. If you need to make any changes, such as updating your shipping address or adding items to your order, please contact us as soon as possible. We will make reasonable efforts to accommodate your request, but we cannot guarantee that changes can be made once an order has been placed.

3. Payment

3.1 Payment for goods ordered through our Website must be made at the time of placing the order. We accept payment by credit card, debit card, or any other payment method specified on our Website at the time of ordering.

3.2 By providing your payment information, you represent and warrant that you are authorized to use the payment method and that the payment information you provide is accurate, complete, and current.

3.3 We use secure payment processing platforms to ensure the safety and confidentiality of your payment information. However, we cannot guarantee the security of information transmitted over the internet or stored on our systems, and you provide your payment information at your own risk.

4. Shipping and Delivery

4.1 We will make reasonable efforts to ship the goods to you within the estimated delivery time stated on our Website or provided to you during the checkout process. However, any delivery dates or times provided are estimates only and are not guaranteed.

4.2 The risk of loss or damage to the goods passes to you upon delivery. We are not responsible for any delays, losses, or damages caused by third-party shipping carriers or other factors beyond our control.

4.3 We currently offer free shipping within the United States only if qualified. We do not ship internationally.

5. Returns and Refunds

5.1 We want you and your customers to be satisfied with your purchase. If you are not satisfied with the goods you receive, you may be eligible for a return or refund in accordance with our Returns and Refunds Policy, which is available on our Website.

5.2 Please review our Returns and Refunds Policy carefully to understand the conditions and process for returning goods and requesting a refund.

6. Product Availability and Information

6.1 We make reasonable efforts to ensure that the goods displayed on our Website are available for purchase and that the information provided is accurate and up to date. However, we do not guarantee the availability of any specific product or the accuracy of the information provided.

6.2 We reserve the right to modify, discontinue, or update any product, pricing, or information on our Website at any time without prior notice. We shall not be liable for any modification, discontinuance, or update of any product, pricing, or information on our Website.

7. Limitation of Liability

7.1 To the maximum extent permitted by law, Tartar Shield Pet Product and its affiliates, subsidiaries, officers, directors, employees, agents, and suppliers shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, arising from your purchase or use of the goods or your reliance on any information provided on our Website.

7.2 In no event shall our total liability for any claims, damages, or losses exceed the amount paid by you for the goods purchased through our Website.

8. Governing Law and Dispute Resolution

8.1 These Terms and Conditions shall be governed by and construed in accordance with the laws of the United States. Any dispute arising out of or relating to these Terms and Conditions, the goods, or your use of our Website shall be subject to the exclusive jurisdiction of the courts located in the United States.

8.2 You agree to attempt to resolve any disputes arising under these Terms and Conditions through good faith negotiations. If the dispute cannot be resolved amicably, either party may initiate legal proceedings in accordance with clause 8.1.

9. Miscellaneous

9.1 These Terms and Conditions constitute the entire agreement between you and Tartar Shield Pet Product regarding your purchase and use of the goods and supersede any prior agreements or understandings, whether written or oral.

9.2 If any provision of these Terms and Conditions is found to be invalid or unenforceable, that provision shall be deemed severable and shall not affect the validity or enforceability of the remaining provisions.

9.3 Our failure to enforce any right or provision of these Terms and Conditions shall not be deemed a waiver of such right or provision.

9.4 These Terms and Conditions are binding on you and your successors and assigns and shall not be assignable or transferable by you without our prior written consent.

Thank you for considering Tartar Shield Pet Product for your pet's needs. If you have any further questions or need assistance, please don't hesitate to contact us.